“Beautiful but disappointing”
The traditional setting and scenery were beautiful, and the location had a peaceful atmosphere. The historic character of the building was appealing, although the condition of the accommodations detracted significantly from the experience. We loved the staff member who served us the multi‑course meals; she was so nice. This ryokan is not just “dated.” The property was poorly maintained and did not meet reasonable expectations for cleanliness. There was visible mold on the glass, accumulated bird droppings on light fixtures, and other signs of neglect. The overall condition of the accommodations was disappointing, especially considering the price and how the property was represented online. When we brought up our concerns with the front desk, they said they would pass the information along to management, and then we never heard back.
Matthew2 minggu lalu