Park Hyatt Beaver Creek Resort and Spa, Vail Valley

“Great Location, wonderful amenities”

We love the amenities and the location of this hotel. We also love the outdoor fire pit and seating area that lets us enjoy being outside later at night. The rooms are modern and clean. Convenient valet parking is better than trying to find your own spot. The staff noticed the hotel wasn’t fully booked when we were there, so they gave us a late checkout for the last day.

Aubrey·5 bulan lalu

“WOULD NEVER STAY HERE AGAIN!”

I asked for an early check‑in at 9:30 a.m. but when I returned at 3:45 p.m. my luggage was still in the lobby and the check‑in hadn’t even been completed. The room wasn’t ready and I said I wanted to cancel because nothing had been done. The manager was very rude and spoke to me disrespectfully. I asked him to calm down and sit down, and he said he wouldn’t. I would never stay here again. The staff are unfriendly and unhelpful. They act like they’re the ones paying almost 2 k to stay here and they’re the ones that work there and should facilitate our stay. The room was dirty. My kids found old room keys and a toy ball under the nightstand and between the curtains.

Sonia·Setahun lalu

“Great hotel, but they need to get things operating in a better way. Takes the edge off 'premium'.”

The spot was spot on, right by the slope and a stone’s throw from the village. The rooms were tidy and comfy, though housekeeping was hit‑and‑miss. We liked the big pool and the five hot tubs, and the bar area was nice, but it got crowded. The fire‑pits outside were great for S’mores. The ski concierge and the staff were friendly and helpful, and when we hit a snag on arrival the reception and admin team sorted it out quickly. Still, the hotel felt a bit impersonal, especially as more guests arrived. The common areas were too small for everyone, and the restaurant and bar menus were limited and overpriced. When we did eat there, the service was slow and they brought out starters after the main course, so we stopped dining there. We also skipped the hotel breakfast because $49 per person per day (even for kids over 12) was steep; over 12 days for four of us it would have cost thousands for a bowl of oatmeal and coffee. The selection of items was good, but we’re not big breakfast eaters. Washing facilities existed but were chargeable, which is odd for a premier ski resort. On our first laundry attempt all three machines were broken, each still taking payment. Reception helped get one working and refunded the extra charges after a lot of back‑and‑forth. Overall the hotel was nice, but the small issues made our stay less relaxing, even though they tried to fix everything.

Shain·Setahun lalu

The location was great, but the price was a dealbreaker.

Rosa·2 tahun lalu

“Vale a pena”

The location was awesome. Check‑in was a nightmare: I arrived at 11 am and they said the room was almost ready; at 1 pm I came back and it wasn’t ready; at 3 pm it still wasn’t ready; the front desk waited until 4 pm to tell me it was being prepared. At 4:10 pm another staff member finally gave me the key, and after explaining I’d been waiting five hours, she apologized and said the room was ready. The first staff member just wouldn’t hand over the key before 4 pm.

Marcos·2 tahun lalu