Trillium Boutique City Hotel

This is the best hotel you can book in Colombo; the rooftop view is majestic and unique, and the bedrooms are nice. The highlight was Prasad, the staff member on the rooftop—he deserves a raise. The only issue is that there are crows on the rooftop.

Angelos·Seminggu lalu

“Bir daha gelecek olsam hiç tereddüt etmeden yine tercih ederdim”

The place was very comfortable, clean, and the staff were cheerful and helpful; the room was spacious and odorless. I didn’t like the breakfast.

Karakurt·Seminggu lalu

“Not angry, just disappointed.”

The pictures made the hotel look lovely, and the lower‑level staff (car‑park guy, porters, bar staff) were polite and friendly—something the reception could learn from. The reception staff, however, could have done better. We were told upon arrival that our reservation had been cancelled because of an invalid credit card (the one I always use on B.com); they offered us to rebook on the app with a warning that the daily rate had changed, or to accept a direct booking at a reduced price of $60 (my original booking was now showing as cancelled on B.com, so I couldn’t see the original rate). We accepted the offer. The room was large but not as clean as it should be: the bed was clean, but the bedside unit was hanging off the wall; the carpet was faded and worn, the windows were filthy, and although the bathroom had been wiped, the corners were dirty and no detail was attended to. We were not told at reception about a problem with the pool lighting, so when we returned from dinner expecting to use the rooftop infinity pool at night, the rooftop barman informed us that the lights were broken and we couldn’t use it. The towels in the room were tiny. Breakfast had no buffet; the omelette and sausage were good but not what was advertised. This should have been our best stay, a touch of luxury for our final evening, but it was simply below par and disappointing. We would have preferred Orchid Villa in Negombo instead.

Claire·2 minggu lalu

The room is clean, spacious, and has everything needed. I didn’t like that the staff didn’t try to give us the room earlier; we arrived early in the morning after a long trip and had to wait more than 5 hours while we were exhausted, or pay extra to have it ready sooner. This is the first time a hotel has not helped a guest in this situation.

Ilhana·2 minggu lalu

The breakfast was decent, but the hotel really falls short of its 5‑star claim. Cleanliness was a major let‑down: our room was dusty, the vacuum hadn’t been used, and we even found a dead slug. The balcony door wouldn’t open and the curtains looked unwashed for ages. Overall, it feels more like a 3‑star place; paying for a 5‑star experience should mean higher standards of hygiene, upkeep, and detail.

Peter·2 minggu lalu