“Beautiful architecture, but unfortunately the service, room facilities and overall experience did not come close to just”
The architecture and overall aesthetic of the hotel were beautiful and a major reason we chose to stay. The property is visually appealing with a lovely design. Unfortunately, almost everything beyond the aesthetics was disappointing, especially considering we paid around $350 AUD per night for an upgraded balcony suite. Check‑in was delayed even though we arrived after the advertised 2 pm check‑in time, with no apology or estimated wait time given. The balcony we paid extra for was advertised with a bay view, but a huge tree completely blocked the view. The room was missing basic items, including bin bags and a toilet brush, and there was noticeable dust. The air conditioning switched off overnight on both nights when the electricity card slipped out of its holder, leaving us waking up hot and uncomfortable. On one occasion the toilet was not flushing, which we had to check. Breakfast was very mediocre; even though it was included, we still had to pay extra for items like avocado, baked beans, and hash browns. Poor‑quality food and coffee forced us to go elsewhere the following day. We were also refused an additional bottle of filtered water unless we first returned the existing bottle. The most disappointing part was the customer service—there was no meaningful hospitality, no one checked whether we were happy with our stay, and there was no attempt to resolve any of these issues. We had also contacted the property days before arrival about leaving our bags and never received a response.
Emily·Sebulan lalu