“Жестокий обман”
We booked and paid through a third‑party site, and the reservation was confirmed. When we arrived at the listed address, we discovered the hotel had changed ownership and our booking was missing from the new owner's system. The previous owner was told no longer manages the property, yet the booking still appeared as confirmed. To avoid being stranded, we had to pay again directly to the current owner. We immediately contacted the owner/booking representative via the platform and requested a free cancellation, but received no reply. We also reached out to support, but at the time of writing the refund issue remains unresolved. In short, a confirmed and paid reservation was not honored under the new ownership, and we had to pay twice for the stay. I cannot say why the listing and booking options stayed active after the ownership change, but that was our experience. Before paying, I strongly advise contacting the hotel to confirm the current owner sees your booking and accepts payment through the platform. If the refund situation is resolved, I will update this review.
Pavel2 bulan lalu