“The design and comfort saved the day”
The hotel’s comfort and design were beautifully executed; however, the staff didn’t speak English and made no effort to understand my needs, leading to several unpleasant moments that made it feel unfriendly to foreigners unless you’re already familiar with China; at the end of my stay I met two staff members, Joey and Lucky, who spoke a little English and were more helpful, and a male staff member—who also didn’t speak English but was less indifferent and used an app to translate, though I don’t have his name—was somewhat better; most of the other staff seemed untrained and unaware of international hospitality standards, forcing me to insist repeatedly to receive the room I had booked, and they gave me a different room, resulting in a long check‑in process; Wi‑Fi was available, but you need an international SIM card that covers China, otherwise most of your regular apps won’t work.
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