“Beautiful resort, friendly staff. Ok rooms, good at overcharging and bad communication.”
The pools were gorgeous and the rooms were nice, and the staff were all perfect. However, the owners or whoever manages the property kept charging my card multiple times for amounts of 196, 296, and 588. If we hadn’t stopped the charges, we would have faced about $1500 in extra fees. We had paid in advance through a booking platform, but they didn’t see it on their end, so they charged me 1076 after we had already paid. Even after we settled the incidental charges and received the room keys, they continued to try to charge us. They called me, we explained everything, and they said it was a booking issue, even though we never had this problem before and my sister, who also booked through the same platform, didn’t get extra charges. Fortunately it hasn’t happened yet, so I hope it stays that way. The employees were nice and friendly.
Corey·Sebulan lalu