“Absoluter Horror Fiebertraum”
The location right on the lake. I handed over my IBAN for payment more than a week ago. At checkout I had to explain why a credit existed because once again no one knew or was responsible, and no cash payout was possible because you didn't even have enough money in the cash register, and I was told to write an email. Thank you for nothing. Again. It's embarrassing enough that you don't believe guests upon arrival when they say they've paid and you simply double charge instead of checking. Then we had an absolute horror week in this crappy shack where the thermal spa kept failing, so we were constantly on the phone to get hot water or keep the kids from freezing. Everyone knew the problem, technicians were there 10 times but it didn't matter; we received no offer for an alternative house, no apology, no voucher for anything at all! On a second request I was told that this would be forwarded and that the reception manager would be back in the house on Monday. That was three days ago, no response, no refund in sight. This is not miscommunication, it's pure indifference and I will rate this on all channels and platforms with photos and evidence. And as a cherry on top, I now have to chase after my money back, even though I should actually send you a bill with a work and phone fee, instead of vacation and relaxation, just horror and stress due to total incompetence of everyone involved. It's really embarrassing, you can still paint as many stars on the logo as you like. If I don't have my money back by the end of the week, I will involve my lawyer.
Janine3 minggu lalu