Katakura Silk Hotel

The hospitality was good.

和気·5 bulan lalu

The room was lovely and the en‑suite bath was nice, with good quality amenities. The slippers provided for the room felt superb on the feet. The only downside was a spider web on the balcony.

薮田·Setahun lalu

Large, luxurious room with premium furnishings and all amenities expected from a luxury Japanese hotel (premium toiletries, nespresso machine, even a hair curler). The space is huge with separate toilet, sink, shower. All rooms are equipped with an in-room private onsen stone bath that uses natural hot spring water from Suwa. There is also a view of Lake Suwa from the room and balcony. We did not worry about the privacy although it's at the road and that was a concern when booking, but they have blinds to block so you can control it. They also have artistic decor in the hotel with some art display pieces and a lounge on 3rd floor with free fridge drinks. Additionally, the room came with a free high-tea welcome set which was a pleasant surprise. I don't think the photos do justice to the room! The entire hotel was very private too, with private check in, and the dining also had privacy screens for a romantic experience. Overall, was a great pitstop. We didn't fully enjoy the Japanese-Western fusion cuisine but that's our personal preference. The food quality was still good. Also, there was no turn down service. I would also have preferred if they helped us with the luggage as they didn't offer at all, but that's a small matter too. Finally, as it is quite a pricey hotel, we found there was value with a discount but the full rate could be steep

Xingyan·Setahun lalu

Very friendly and helpful staff. English is sometimes a problem but thank goodness for Google translate. We had our hotel for the day cancelled and they did everything to help us book a new hotel I would definitely recommend to stay there. There was nothing I didn't like

Arma·Setahun lalu