Hayah Golden Hotel

The key cards never worked, and I never received any toilet paper or water. The customer service was poor.

Mariam·2 minggu lalu

“Transferred to a smaller hotel without notice, with narrower-than-advertised beds and an unclean bathroom; only the loca”

I booked a quadruple room for five people at the Hayah Hotel, but when I arrived I was told we had been moved to the Areek Taibah Hotel without any warning. The new room didn’t match the original description: the advertised four twin beds, each 90–130 cm wide, were actually only about 70 cm wide at most. It was smaller than the Hayah Hotel room and the bathroom wasn’t very clean. The only positives were its close proximity to the mosque and the effective air conditioning. The surprise transfer, smaller space, wrong bed‑size info, and lack of cleanliness left me disappointed.

Asad·2 minggu lalu

“The best location and the best view of nabawi”

The location is the best, my room had a view of Masjid Nabawi, and everything was good – I have nothing to complain about.

Amjid·2 minggu lalu

The rooms were nice, but the electrical connections need adjusting.

Ahmed·4 minggu lalu

Refurbished , nearest to masjid nabawi and maintained new. The check in time took 2 hours. The staff was displeasant. No body bothered to provide water in the room or the toileteries

Yaseen·4 minggu lalu