The room was in a pathetic, unacceptable, and extremely poor condition and was completely different from what was shown in the booking photos. The actual condition was misleading and far below any reasonable standard expected from a hotel. The room was so poorly maintained that it looked more like a slum than a proper hotel room and was absolutely not fit for a human being to stay in. The overall condition was simply unacceptable, especially as I was travelling with my family and elderly members, for whom a clean, safe, and comfortable accommodation was essential. Furthermore, the staff’s appearance and behaviour made us feel extremely uncomfortable and unsafe. They appeared intimidating and unprofessional, and their overall conduct gave us the impression that it was not safe to take photographs or videos of the room to document its condition. I was genuinely concerned about a confrontation and therefore avoided taking photos for the safety of myself and my family. I did not stay in the room at all because of these unacceptable conditions. Therefore, I am not willing to pay for accommodation that I could not use. I am requesting a full refund of the entire amount paid. Please process the refund immediately and confirm the refund status without further delay. If the refund is not processed, I will be forced to escalate the matter through the appropriate customer grievance and consumer complaint channels. I expect this issue to be resolved promptly and the full amount refunded without any further delay
SSebulan lalu