Hotel Indigo London - 1 Leicester Square by IHG

I booked this hotel hoping to use the rooftop bar for our evening, but when we tried to enter we were told it was reserved for a private event and we had to leave. The hotel offered no bar or lounge, just an expensive room. I complained at reception, and the staff agreed it was unfair. I asked to speak to the manager, who wasn’t available, but I was promised a call the next day and a few points added to my IHG club account. I only needed to know about the private event beforehand so I could choose another place for a cheaper room. A week has passed, I still haven’t heard from the hotel, received no points, and no resolution. I want a refund because the hotel misrepresented the rooftop bar with pictures on its site. In the future, please inform guests ahead of time if the rooftop bar is unavailable.

Glenn·Sebulan lalu

“good location or expensive for what it was”

The location and staff were very helpful, and the hotel itself was clean and tidy with a smooth check‑in; they even helped store our bags. However, the room was tiny, the outside felt a bit unsafe, especially at night, and it was pricey for what it offered.

Mike·Sebulan lalu

“Really not the value for the money”

Nice people at the reception and in the restaurant. At 11:00 2 ladies came knocking very strongly at the door loudly telling me to get out! I was right on the toilet in that second Very uncomfortable

Georgiana·Sebulan lalu

The accommodation was in the city centre, the room was clean, and there was surprisingly no street noise.

Roman·Sebulan lalu

The location was great and the hotel comfortable, but the elevators were awful and slow; they need fixing or replacement. This is a quality hotel marred by some of the worst lifts I’ve ever used.

Reagan·Sebulan lalu