Canas Gold Praia Hotel

I really liked the pool area and the jacuzzi the hotel offers to guests. I thought it was great to have to schedule a time to use them, because it helps avoid confusion and keeps things organized and comfortable for everyone. I stayed during the low season, which was nice because there were few guests and I could make better use of the facilities. Since the weather was cold and rainy and the beach wasn’t suitable for swimming, the pool and jacuzzi were excellent alternatives to relax and enjoy the stay. My main dissatisfaction was the reception when I arrived. The staff member who welcomed us seemed unprepared to handle the payment situation. We were asked to pay in advance, which on its own wouldn’t be a problem. The issue was that the billing was presented in installments different from those negotiated and scheduled on the booking site at the time of booking. When I pointed out the discrepancy, I was told that payment that way wouldn’t be possible, which caused me a lot of discomfort and left a negative impression right at the start. Only after persistent insistence on my part was the payment made under the conditions previously agreed on the site. I believe the hotel should align more closely with the conditions offered by the booking platform and better prepare its team for such situations, avoiding unnecessary embarrassment for guests. Even though I liked the hotel’s facilities, I think the front desk needs improvement because first‑time service makes all the difference in the customer experience.

Arthur·Sebulan lalu

“Frustrante.”

The breakfast was good. I want to express my dissatisfaction with the hotel stay, both in terms of service organization and especially the reception staff’s attitude toward the problems we faced. Check‑in was scheduled from 14:00, as the hotel informed. However, we only got access to the room at 15:50, almost two hours after the scheduled time. I was with two children, one just 2 years old, which made the wait even more exhausting and inappropriate. In addition to the delay, there was a change in the accommodation we had planned. The reservation had been arranged so that my friend and I would stay in two adjoining rooms, which would have made traveling with children much easier. Instead, we were put in rooms facing each other, and the change did not meet the initial organization we expected. Another point that I find extremely frustrating is the unavailability of the kids’ area, one of the main reasons I chose this hotel. The space was closed, the doors locked, and several tables stacked inside, making it completely unusable. This structure directly influenced my decision to stay and was not available in practice. The hotel was also chosen because of its proximity to the event I would attend, scheduled to start at 17:30. The delay in room release disrupted my entire schedule, as I had to reorganize the time available to get ready and take care of the children. My daughter’s exhaustion, especially given her young age and the wait time, worsened the situation and contributed to my lateness to the event. However, I consider the most concerning aspect how the receptionists treated us. Instead of receiving a proper explanation, an apology, or some demonstration

Geisa·Sebulan lalu

“Nao volto pela Booking”

Booking shows a lot of flashy effects to drive a reservation. When you arrive, the room is the worst of all because it was booked through Booking and there’s no other available. Another detail is check‑in at 14:00 with no availability before because the room was the worst of all. And the check‑out at 10 am without a minute more. I didn’t like anything that was offered. There was no courtesy for the luggage, I had to climb two flights of stairs with bags.

Erci·Sebulan lalu

“Arrumação dos quartos e trocas de toalhas diárias excelente”

The staff were very polite and helpful. Nothing to add.

Elter·Sebulan lalu

The hotel is close to many shops. Breakfast was pleasant, rooms were clean, and the attendants were attentive. When you check‑in they give you an ID wristband, and because it’s a beach area it doesn’t fit. They need to improve that identification.

Paladino·Sebulan lalu