After searching for over two hours, I discovered that the hotel never existed; I complained to customer care, and the chain “Fabhotels” replied that the property was closed for renovations and that I’d been mistakenly booked by another party. They offered an alternative nearby hotel, “via Dream Plaza,” and sent a new confirmation. When I arrived, the hotel refused me entry, claiming “Fabhotels” had paid them less. Despite repeated requests, they wouldn’t contact “Fabhotels” directly and insisted the problem was my fault. I kept calling “Fabhotels,” but they never returned the call. Eventually I had to contact support again to cancel. The only bright spot was the support team’s response, but “Fabhotels” then sent an invoice for the cancellation fee of the alternative hotel, which still denied me entry. I warn anyone considering “Fabhotels” that they appear predatory and borderline scamming; I’ve had bad experiences before, and this was the worst. I booked for my sick parents who flew back that afternoon and just wanted a place to rest, so I urge caution for anyone in a similar situation.
Chandan10 bulan lalu