Comfort Inn & Suites Marquette - Prairie du Chien

The location is beautiful and convenient in town, the service and breakfast were great, but I wasn’t aware of the train schedule.

Ernst·Seminggu lalu

The staff were friendly.

Jill·Sebulan lalu

“Good. Was very glad it was pet friendly”

I liked the location except for the train. The train could have been a tad cleaner.

Joanne·Sebulan lalu

“Very nice place, spectacular breakfast”

The room was very nice, and breakfast was spectacular! The location isn’t great, though—there’s no place to have dinner nearby.

Steffen·Sebulan lalu

“If that is their level of service, pick a better hotel.”

The location was okay, but the trains always honk whenever they cross in front of the hotel, which is annoying. It was the first place I saw that actually gave you earplugs for the night. The hotel itself could be nice, but the service was terrible. I arrived around 8 p.m. to do some laundry, added detergent, paid $1.25, and the washing machine wouldn’t work. Two staff members spent about 45 minutes trying to fix it, but it still didn’t work, so my clothes were soaked in detergent and I needed them for the next day. I asked if the hotel could wash or rinse my clothes in one of its own machines. The night employee initially said no. When I asked her to contact the manager, she came back and told me she’d spoken with him and he would not allow it. Her suggested solution, at nearly 9 p.m., was that I drive to another town across the Mississippi to find a laundromat. She offered to refund my $1.25, but the money wasn’t the problem; I just wanted reasonable help with a problem caused by the hotel’s malfunctioning equipment. The most upsetting part was the next morning when I spoke with the manager, who said the employee had never actually asked him about letting me use the hotel’s washer. She had only texted him that the guest machine wasn’t working, and he had told her to try to fix it. He claimed he never refused my request because, according to him, he was never asked. Machines break, and I would not give a hotel a bad review just because a washing machine malfunctioned. The problem was how the situation was handled—and especially being told that the manager had refused a reasonable request when apparently he had never been asked. That is simply terrible customer service.

Israel·Sebulan lalu