I paid over €500 for two nights and found a blood stain on the mattress protector, a serious hygiene issue that upset me because I have OCD. I was moved to another room, but the hotel’s response was underwhelming: they apologized and promised a €114 refund for one night, but no one ever checked the room or called a supervisor. For the price I paid, I expected basic hygiene, professionalism, and accountability, and this experience fell far short; I won’t stay here again.
Leandra3 minggu lalu