“Sjekk at alle i reisefølget får de rommene dere har booket / betalt for!”
A family didn’t receive the room we booked and paid for. We had booked and paid for an upgraded double room with an “extra large bed” and a view of the river. Instead, we were given a small single room with a single bed and a view of the courtyard. We only discovered this the morning after arrival, as it was a surprise (birthday gift) for the guest, so he didn’t know the room was different from what he had ordered. When we pointed out the mistake to the staff, they apologized sincerely but explained how difficult it was to give us a refund because we had booked through an unknown platform, and they didn’t know the prices the platform operated at—strange. After some back‑and‑forth, we accepted three free breakfasts as a form of compensation (this did not cover the price difference). We said we accepted it, didn’t want to spend more time, and moved on. Advice to others: make sure you get what you booked and paid for!
Kari·3 minggu lalu