Parklane Bohol Resort and Spa

It met our needs while we were visiting nearby family, but the restaurant and room service were a bit disorganized.

Sue·2 bulan lalu

“Luxushotelfeeling”

I found it very luxurious. Cocktails and food were top but breakfast was okay. The pools were amazing. The staff at the pool bar ignored us when it was obvious we wanted something, didn’t understand orders or showed chronic unwillingness. The 2nd and 3rd cocktails for me and my friends were so full of alcohol that normal people would have returned them. I don’t know what the plan was, maybe they wanted to get us off after work. That can be dangerous for people who can’t handle much. My girlfriend complained at the front desk, really a shame because they are usually very nice. My recommendation: change the pool bar staff to more friendly and attentive waiters with training like in the lobby.

Nico·2 bulan lalu

“Just good”

sea ​​view and swimming pool. Breakfast

Nico·3 bulan lalu

“Poorly maintained and untrained staff”

What a beautiful resort this could have been. Maybe in its prime. It had the perfect view. The resort was beautiful but it is obviously not well maintained. Pools were filthy with algae and bugs. The beach was small and cute but debris everywhere. The rooms had a great view but the toilet had a hardened spray foam that looked like big giant vomit around the base. The shampoo dispensers were not working and faucets were loose. Worst, the morning we checked out, just when we started to shower, they shut off the water before notifying us. I was mid showering with soap in my face. Seriously, who does that? When they call to notify, I then asked them if they can keep the water on just until we can shower. The front desk replied that we are "Approved" to use the water. I didn’t realize we had to get approval to shower and they still did not turn on the water. I had to use our drinking water to rinse myself. When I confronted them upon check out, they responded with a typical apology "oh sorry about that" that didn’t sound sincere. The staff handed me my final bill and as I was looking over it, the staff thanked me. I walked away thinking the check out was complete. Hours later, I received a message that I didn’t settle my bill prior to check out. The front staff forgot to take my credit card for payment then blamed me for walking away. She could have called me back or ran after me, but nope. Now, I had to spend 2 hrs trying to figure out how to pay the hotel as they do not take cards over the phone. Bank transfer fee cost me more than half of the balance due. If only the front desk staff had common sense. That resort needs a major maintenance and new management.

Gherlie·4 bulan lalu

“Ajánlanám.”

Nice, quiet, friendly people. No hot water, several parts closed due to renovation. The detour to the place was terrible.

Daniel·7 bulan lalu