“Leider enttäuscht”
The bed was comfortable. However, the couple’s stay was disappointing, especially for the price. We stayed two nights and mainly used the apartment just to sleep, but it was hardly restful because the blackout curtains in the bedroom window were completely missing; staff said they had been torn out and the replacement had not yet arrived. As a result, mornings were very bright and we couldn’t sleep in. Cleanliness and the apartment’s condition also let us down. In the bathroom we found noticeable dirt and deposits on the shower, showerhead, taps, and toilet, plus cobwebs and a broken trash can. The living area’s furniture looked worn, and a dirty window and an exterior wall had a damaged picture hanging between them. The advertised lake view was severely limited by surrounding buildings and vegetation. We raised the issues right after arrival. The staff member was initially friendly and tried to fix some items, but it was irritating that he left the apartment unattended with the door open after cleaning, even though our luggage and personal belongings were still inside. The handling of the complaint at checkout was truly disappointing. Initially, they offered to waive the cost of eight drinks (16 €) and the dog fee (20 €). When I explained that, given the defects and two poorly slept nights, I didn’t find that fair, they argued that blackout curtains were not mandatory. When I requested a reasonable offer, they asked me to propose an amount myself. The subsequent discussion felt unprofessional and lacking empathy. Things can break or be missed during cleaning, but what matters is how a place deals with it.
MarcSebulan lalu