Ruby Emma Hotel Amsterdam

The location was convenient, the staff friendly, and the breakfast was reasonably good. However, the toilet in our room never worked; we had to use the reception toilet for the entire stay. Whenever we asked for a fix, someone would unblock it, only for it to block again when we used it. We were left with the choice of defecating on top of your partner’s feces or going downstairs. The facilities and amenities were very poor, all wrapped up in a sustainability label. There was no air conditioning; the so‑called “sustainable” ventilation kept the room at a steady 24 °C.

Pavelhrolovich·Seminggu lalu

The beds and the room were very comfortable. The hotel itself is pretty and clean. Though it’s a bit further from the center, it’s still close to a public transport stop. The room has everything you might need.

Monika·Seminggu lalu

“Behagelig hotellopphold med god mat og trivsel.”

The lunch was very good and the staff were lively. The check‑in was a bit slow, probably because someone was still being trained.

Ragnhild·Seminggu lalu

“Its not the same management as i left 3 years ago it was awesome and amazing before but after this stay its really bad m”

The views were great. The staff were a problem: a lady with red hair told me, after a very long 13‑plus‑hour trip, that the room I had booked was not available and that they would downgrade me to a smaller room, the resident room, which is the biggest in the property. She offered a complimentary upgrade, but I said I wanted a refund because I had booked the biggest room on purpose. She said my booking was non‑refundable, so I wouldn’t get any money back. I was shocked and started shouting at the reception because I was exhausted from the trip, and how could they book a room and then tell me it was unavailable? The price difference was far too high, and the new room was more than 20 sqm smaller.

Husam·Seminggu lalu

The staff were very kind, attentive, and ready to solve problems and concerns. The rooms were generally comfortable and functional. Having a radio in the room made the stay more enjoyable. The music helped start the day with joy! We had a problem with the minibar that wasn’t working (although the staff fixed it the next day). There was no water in the room; maybe it was a cultural clash with Latin America, but they don’t offer bottled water in the room.

Victor·Seminggu lalu