Hyatt House Jersey City

The place is well‑situated, but some staff weren’t very nice. When I asked for water on the second day, they wouldn’t give it and insisted I had to pay for it.

Ramiro·Seminggu lalu

The location and views are great, so I’d come back. The breakfast was limited, and the room cleaning was mediocre—there was a dead cockroach and it seemed they only cleaned the surface. I feel cheated because the booking price included taxes and everything, yet they charged me 400 more, promised a refund that never came, and no one told me about it.

Marta·Seminggu lalu

The room was clean and fine, but the rooftop bar was a total letdown. Service practically didn’t exist—no menus, no one to take orders, and you had to figure out how to order yourself. The tables were dirty and the staff were far from friendly. With that level of service, you’d almost have to grill your own burger and clear your own table. The view might be nice, but it can’t make up for such poor service. It’s a shame because there could have been so much more. The room was okay, but the rooftop bar was a complete disappointment.

Rahel·Seminggu lalu

“Locatie ideaal, prachtig met de skyline van NY. Personeel professioneel, behulpzaam en vriendelijk”

The staff were very professional and friendly, and helpful. Breakfast was a bit lacking: we had to search for a spot to eat with three people as we’d planned. The breakfast itself was okay but not outstanding. Cleanliness could improve; items that were broken weren’t cleaned up right away. Coffee was poured from a pot and wasn’t very strong.

Union·Seminggu lalu

“Great place to stay while visiting NYC. Staff was very helpful and friendly”

Great location with easy access to parking and PATH train. Great complimentary breakfast buffet. Bathroom doors leave a gap that can been seen inside. Rooftop restaurant was sub par and service was very slow

Mike·Seminggu lalu