Best Western Royal Plaza Hotel and Trade Center

“Camera ampia e comoda, personale poco professionale, sicuramente sottopagato”

The room was fairly large. The front‑desk manager was unprofessional and careless; he had promised a room for three people, but the sofa had not been converted into a bed, and he brought the sheets by hand and only put on the mattress, assuming we would handle the rest. The next day the room was re‑prepared badly; we mentioned it hoping to help with our feedback, but instead of thanking us he replied in a grumpy tone.

Daniela·6 hari lalu

There were no signs pointing to the actual hotel, and GPS directed you to their trade center.

Natasha·Seminggu lalu

The room was large, there were plenty of towels, and the air‑conditioning unit was quiet. Breakfast offered a good selection for all palettes, and everything else was fine.

Isobel·2 minggu lalu

I stayed at this hotel for more than 10 days between October 11 and 23, 2026. On my second‑to‑last day, there was no hot water for showering, and this had already happened the day before and on Thursday morning. When I checked out that day, the manager, Ms. Dawn, told me they had already called a plumber and that I should contact them for a refund. I did so, and they contacted the hotel, which refuses to issue one. The previous month, I also spent more than 10 days at the same hotel. It seems they don’t want a member who spends more than a few thousand dollars to stay there anymore. Therefore, as long as they aren’t fair in this dispute with someone who spends more than a few thousand dollars with them, I strongly do not recommend this hotel to anyone. Not to mention that your security deposit isn’t refunded in one day either, as they claim at the front desk (but that’s a topic for next week).

Vanessa·2 minggu lalu

“I’ll be back.”

I enjoyed a full breakfast with plenty of options.

Patricia·2 minggu lalu