Swiss-Belhotel Napier

“Spacious, comfortable and peaceful accommodation, but ultimately a missed opportunity”

The accommodation was generously sized, with a lovely living area, attractive soft furnishings, and exceptionally comfortable seating. It was wonderfully quiet and tranquil, making it an excellent space to relax and spend time with family. The housekeeping staff were especially warm, friendly, and welcoming throughout our stay. On the downside, our room was tired: peeling wardrobe woodwork, flickering lights, poor bathroom ventilation, and an awkwardly positioned basin tap. The telephone rang on its own at night. The kitchenette was poorly equipped, with only two of each basic item, and despite asking for tea towels, none arrived during our three‑night stay. The gym was disappointing: windowless, poorly equipped, apparently neglected, with an empty water cooler and no cups. Reception staff seemed disinterested and communicated poorly. Even though I had paid for both rooms and the security deposits, my mother was asked for additional payment. An unexpected card surcharge and an unnecessarily confusing three‑part payment process added to our frustration. Finding the car‑park key drop box was difficult; we were only told it was “outside the building” and eventually found it on the right‑hand side of the parking ramp. Clearer directions would have avoided an unnecessary safety concern, especially for solo travellers. Overall, a missed opportunity. The hotel has potential, but poor maintenance, inadequate attention to detail, and disappointing reception service undermine its strengths. Given the price, compare alternatives carefully.

Christopher·Seminggu lalu

The room was lovely and the bed was very comfortable. The buffet breakfast was not good; hot food was all dried up. On the second day, the breakfast was cooked to order, which was better.

Anne·Seminggu lalu

The hotel was very modern and clean, the room very spacious, and the staff were friendly. The room had a Nespresso coffee machine and frother, and the beds and pillows were comfy. It’s within walking distance of shops, restaurants, cafés, the beach, and a park, with a good park‑and‑save across the road. The downside: there were no plates, bowls, or cutlery—only glasses, coffee cups, and teaspoons. A toaster would have been nice too. The main living, kitchen, and dining lights were all on one switch, so you could only have the room bright or dark.

Sinead·2 minggu lalu

I only stayed one night, but the room was beautiful and the facilities were great. The location could have been better if it were next to the seaview.

Vinel·2 minggu lalu

“Very basic accommodation.”

The facilities are basic, and a bit more attention to detail would have made it great. No in‑room options for meals were available, even though the hotel only offers breakfast; only 2 cups and 2 glasses were provided, with no plates, cutlery, or microwave, so taking out food into the room was inconvenient. Basic conveniences would have been nice.

Eek1·2 minggu lalu