We drove over three hours to stay at the hotel so my mom could visit my niece in Des Moines, and it was my birthday that Saturday. We had planned to watch a scary movie from my Prime Video account and then make witch hats by melting chocolate in the microwave, but the microwave kept tripping the breaker so that idea died. Later we tried to reheat pizza, had to walk down to the lobby multiple times, which was unacceptable. When we finally went to watch the movie, we discovered we couldn’t access streaming, and the staff told us the hotel didn’t have streaming services—unacceptable in 2026. Both plans for my birthday fell apart. The next morning, while using the bathroom, the toilet seat slid off, injuring my arm, and I hit my head on the edge of the bathtub, which was scary. Luckily my niece and mom weren’t hurt, but it’s a serious safety issue that needs fixing. I travel a lot and would never recommend this hotel; I expect a full refund for the night and will remember how badly I was treated.
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