“Eigentlich ein gutes Hotel, aber durch die gemachte Erfahrung würde ich das Hotel nicht empfehlen”
The room was clean, the beds comfortable and the bathroom was okay; there was a coffee machine on the room. The online check‑in worked well and the email communication so far has been fine. The emergency number didn’t work. One of them forwards to a KI that keeps redirecting you to the other emergency number, and after long ringing only the AB answers. When it’s raining at night and you’re stuck outside closed doors because the electronic door openers don’t accept the code and won’t unlock, that’s pretty bad. During the day everything worked fine, but at night both codes for both rooms stopped working. Technology can fail, but having no human on the emergency line is unacceptable. After an hour and police help we finally got a call back and were quickly let back into the hotel and our rooms.
Checkersmum·2 minggu lalu