Briarstone Inn

I booked the “Park Inn,” but upon arrival, a woman in a lawn chair at the lobby door told me we’d need a refund and to find another place because the “Park Inn” no longer exists. I’d booked two months prior and never received a call, email, or any notice. Bad business.

Morgin·Seminggu lalu

“Disappointed 😞 😥”

I’m wheelchair‑bound, and the beds were too narrow and too high off the ground, so I couldn’t get on them and had to sleep in my wheelchair. Water leaked through the ceiling from the second floor. I had insurance; they could have helped me secure a suitable room elsewhere.

Risner·2 minggu lalu

“Good location near food and stores.”

The spot is great—next to Golden Coral and parking works well, but the mattress in room 118 feels old and uncomfortable and should be replaced.

Steve·2 minggu lalu

Nothing good. Everything was bad.

Helton·2 minggu lalu

“Not customer service friendly and overpriced for rooms”

The location was fine, but we booked a king‑size room with a jacuzzi tub and were assigned a room with two queen beds and no jacuzzi instead; the staff later told us to switch rooms without explaining why, and the next day we were informed they had booked us for a double queen even though our confirmation showed a king. No apologies were offered, no attempt to resolve the issue, and no refund for the room or price difference. The staff was unhelpful. When we called, we were told that if they did not respond within 45 minutes a full refund would be given. I asked if I should look for another hotel, and the woman from the booking site told me to stay there, claiming the room would be free and that they would refund the other one. Now I’m being told that I have to wait five days because I stayed there, even though that’s what you told me to do.

Voiers·Sebulan lalu