“Beautiful but housecleaning staff needs attention”
The room was roomy and well arranged, the air conditioning performed excellently so we slept soundly, and there were plenty of amenities with solid doors that kept out neighbor noise. The staff handled customer service well, but the housekeeping left a lot to be desired: when I first pulled back the sheets, a long hair was visible and the sheets were wrinkled, clearly used from the previous guest. I reported it to the front desk, who sent a fresh set, yet after 10pm when I removed the dirty sheets and the fitted sheet, a dead bee was found on the mattress cover, which was very unpleasant. At checkout the staff offered a discount for the poor housekeeping, which we appreciated. Overall, the hotel was decent, but I’m uncertain about returning due to the low housekeeping standards.
Erin·Sebulan lalu