“In town for a death in family.”
We had a reservations secured with a credit card and room was not available. Had been rented to another customer. Hotel cancelled our reservation after we presented for check-in. My credit card was charged and I had to request a credit. 2 individual rooms were offered as an alternative to suite but at a higher rate. We had to drive back to El Paso for lodging. Very disappointing!!! Bad customer service
Roger2 bulan lalu