“Het begon goed, maar het eindigde in mineur”
The room was clean. I booked it for my stepdaughter and her friend; they stayed one night and it was fine until that evening when they discovered a pricey electric toothbrush and Apple AirPods missing at their next location. They texted the Rahal B&B to see if the items were found. That morning they hurried out to catch their train. A male staff member, possibly the owner, replied that nothing had been found in their room. My stepdaughter was disappointed because she thought the items were really there. She ended her message with “Anyway, thanks so much for checking.” The staff member’s reply was completely disproportionate, calling her accusation “inappropriate and insulting,” as if she were accusing him of theft. That reaction was not customer‑friendly at all, and it’s a shame how it ended.
Jan2 bulan lalu