The hotel was clean but dim because of the nearby stations. The bacon at breakfast felt like cardboard—overcooked and crispy, while the sausages were underdone; I had hoped for a better Hilton experience. I booked a room close to my sister’s four months in advance, but the front desk said availability was the issue, so we ended up on separate floors. The reception staff could improve their customer service. My sink was clogged, so I couldn’t wash my hands properly, and the door slide jammed my fingers. My daughters stayed a floor higher and their coffee machine’s circuit was faulty.
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