Dear Sir or Madam, The hotel received all the necessary details for issuing a company invoice well in advance of my stay. More than a week before my arrival, during the booking process, I sent a request twice asking the hotel to issue a company invoice and providing the necessary billing information. In addition, when I checked in at the hotel on Saturday, I personally provided the receptionist with all the company billing details once again. The receptionist informed me that the invoice could not be issued during the weekend because the accountant was not working, but assured me that the invoice would be issued and sent to me by email on Monday. To this day, I have still not received any invoice. I have sent numerous emails and messages regarding this matter. I was informed that the invoice would be sent to me, yet it has still not been provided. Now I am being told that my request is only being reviewed. This is unacceptable and extremely misleading to the customer. I was repeatedly assured that I would receive the invoice, and I provided all the required billing information several times. The hotel accommodation was paid for with a company card, and I am required to provide an official accounting document for this expense. Despite fulfilling all the necessary requirements on my side, I still do not have the invoice. I therefore request that this matter be resolved immediately and that the correct company invoice be issued and sent to me without any further delay. Kind regards, Małgorzata Szlagowska. Dear Sir or Madam, The hotel received all the necessary details for issuing a company invoice well in advance of my stay. More than a week before my arrival, during the booking process, I sent a request twice asking the hotel to issue a company invoice and providing the necessary billing information. In addition, when I checked in at the hotel on Saturday, I personally provided the receptionist with all the company billing details once again. The receptionist informed me that the invoice could not be issued during the weekend because the accountant was not working, but assured me that the invoice would be issued and sent to me by email on Monday. To this day, I have still not received any invoice. I have sent numerous emails and messages regarding this matter. I was informed that the invoice would be sent to me, yet it has still not been provided. Now I am being told that my request is only being reviewed. This is unacceptable and extremely misleading to the customer. I was repeatedly assured that I would receive the invoice, and I provided all the required billing information several times. The hotel accommodation was paid for with a company card, and I am required to provide an official accounting document for this expense. Despite fulfilling all the necessary requirements on my side, I still do not have the invoice. I therefore request that this matter be resolved immediately and that the correct company invoice be issued and sent to me without any further delay. Kind regards, Małgorzata Szlagowska
Szlagowska·4 settimane fa