“We visit Goa every year, but after this experience, we’ll definitely never be coming back to this resort.”
The building looked gorgeous, but the experience was a let‑down. The staff were unfriendly and the service fell short of what we expected. The biggest problem was that the whole place wasn’t stroller‑friendly—there’s no elevator anywhere. When we checked in, someone promised to help us with the stroller up and down the stairs, but that never happened; we saw other guests with strollers doing the same. The rooms felt dated and missing basic items; there was no iron in the room, and I had to ask for one. At checkout, I tried calling reception three times for help with our luggage, but no one answered. When I confronted them, the staff were rude, denied any calls, and we had to lug our bags to the lobby ourselves. The property really needs to improve staff conduct, guest service, accessibility, room amenities, and overall hospitality. It was far from the hassle‑free stay we’d hoped for, especially with a baby in tow.
Keshav·2 settimane fa