★★★★·Macaé·8.5
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oppure scrivilo e basta — “intorno al 20, tre notti”
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Located in Macaé, the Royal Urban Macaé Hotel features an outdoor pool, restaurant, and free WiFi access. Rooms offer air conditioning, minibar, and private bathroom with shower, hairdryer, and desk. A fitness centre and luggage storage are available. The hotel offers free parking and is 600 metres from Imbetiba Beach, 900 metres from City Park, and 1.1 km from Marechal Hermes Fort.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
The shower was fine, but some staff were rude, there was no towel available at reception, and the room never had enough towels for two people. The hotel restaurant was terribly crowded, and while I was away, people entered my room, used the bathroom, and left it clogged and dirty.
Carolina·2 settimane fa
I’ve stayed here several times and it’s always great. The breakfast is good, the staff are very polite, and the bed is amazing.
Larissa·2 settimane fa
The breakfast, cleaning, parking, and location were all good. The hotel is excellent and huge, just needs a few minor maintenance fixes, but I still rate it as excellent.
Mauro·2 settimane fa
It was my third stay here and the location was suitable for my trip. My suite woke up without hot water. I complained three times and nothing was fixed. For a spa suite, using it with cold water is impractical, especially since my wife has special needs and it would be very uncomfortable for her to take a cold shower. I left the hotel without being able to shower, and when I asked about the manager, I heard the usual “the manager is not available at the moment.” The receptionist told me the whole hotel was like that because I asked if they could move me to another room, which I don’t believe. I could hear people using the Jacuzzi from my room, so it wasn’t being used with cold water. The breakfast was disappointing compared to previous stays; several of the few breads looked stale, and there were very few options, very different from what I’d seen before. I stayed in suite 1206, and at check‑out there was another surprise: a staff member parked her car, closed the exit of mine, and left for home. My wife, who has mobility difficulties, had to wait on a chair for over 30 minutes until another employee went to her house, got the key, and returned to unlock the unit so I could leave. It’s a stay I really want to forget, and I don’t know if I’ll ever return. It’s disappointing for a property that hosts many guests from large companies and sometimes their families.
Rogerio·3 settimane fa
The location is good and the room is comfortable. Check‑in was absurdly slow. The hotel wasn’t prepared for the volume of guests that day, leading to several check‑in issues and a few spotty problems with room service and breakfast.
Torres·3 settimane fa