“Décevant”
We were very disappointed with our stay at this place. Although the host made key‑handover easy with remote access, we’re upset that essential services like hot water weren’t guaranteed. The property is marketed as a 4‑star hotel, yet the experience felt more like an Airbnb rental—no physical reception or staff on site, which falls short of what one expects from a hotel of that caliber. We were shocked to discover there was no hot water for an entire day, with the water even being ice‑cold. This issue greatly diminished our stay, especially considering the room rate of 150 € per night, a price that should promise a higher level of comfort and service. The problem was fixed within the day, but we were away the whole time and couldn’t use the repair or take a proper shower. We were deprived of basic comfort for a portion of our stay, which is especially regrettable given the cost. We asked the host for compensation, believing such a failure is unacceptable for a property listed at that price. We are still waiting for a commercial gesture that matches the damage incurred. We therefore give this stay an overall score of 4/10. A property that presents itself as a 4‑star hotel must deliver the comfort, cleanliness, and service that level demands.
Schambri4 settimane fa