“Muy mala gestión”
I couldn't even try the stay. After a call to confirm arrival time, they told us there was no reservation (despite having confirmation). Still, we asked them to reserve a room, and they confirmed on the call that a room was reserved for two people. We arrived and they said there was nothing, telling us to find something else. With no alternative offered and despite recalling the phone conversation just a couple of hours earlier, they did nothing to help solve the double mistake that had been made. The situation was disastrous, we were left stranded, with no attempt to help resolve the double error. It was a very lamentable experience.
MariaUn mese fa