“Overall, this was a very poor experience. The hotel needs significant improvements in cleanliness, comfort, security, am”
The location was convenient, but that was the only good thing. From arrival, the stay was disappointing. No front desk staff from 10 PM to 10 AM, which is very inconvenient if issues arise. Outside the hotel, especially near the entrance and parking lot, several people were smoking and hanging around, making us feel somewhat unsafe. When we got to our room, the key card didn’t work. Finally inside, the room had a small kitchen with a stove and refrigerator, but no plates, silverware, cookware, or even basic utensils. Advertising a kitchenette with nothing to use is pointless. The bathroom had only one small bar of soap and two towels. The bed was extremely uncomfortable; you could feel the springs through the mattress. We requested a double bed but received a small full‑size bed instead. The room also had a strong urine/animal odor, indicating the hotel allows pets, and the smell persisted. Worse, we found cockroaches in the bathroom near the electrical outlets.
Nina·Un mese fa