“La peor experiencia con Booking”
I arrived at 23:00 and was met with indifference. The room had a large bed and a small bed, and I was told I had to sleep in the small one because a single person had been booked. In my reservation I had indicated that I was coming with a dog, and when the staff saw it, they told me to sleep in the kitchen and charged me 50 € (the same amount I paid). They wouldn’t let me leave my skis in the room. They said I couldn’t use the heating (in December). I reached a point where I told them I was leaving, offered them the 52 € I had paid for the reservation, but said I didn’t plan to stay there. It was almost midnight and I had to leave without anywhere to sleep. It was horrible; I tried to remain friendly throughout, but I could not tolerate that treatment. I hope the booking platform does something about this situation and refunds the 52 € I paid for a service I could not enjoy, which is the complete opposite of what happened.
Cesc10 mesi fa