“Did not get the room I booked”
Oscar was very helpful and enthusiastic, giving good info about the neighbourhood and lifting my heavy luggage up the stairs. However, the property has no elevator and the iron stairs to the top floor are narrow and steep, making it a nightmare for large suitcases or heavy luggage. When I arrived, I didn’t get the quadruple room with kitchenette I booked; instead I received a smaller room with only a double bed, no microwave or electric kettle (there was a fridge and a coffee maker). After pointing out the discrepancy, the host explained that the aircon in my booked room was broken that morning, so he swapped me into the only other available room—a dated room with wooden blinds that must stay shut when the aircon is on, poor lighting, and a very strong damp smell like a cave. It was almost midnight, so I couldn’t find another place. I had to borrow a fan, open all the wooden windows, turn off the aircon, and ventilate the room for hours before the damp smell eased. If I had known about the swap earlier, I could have chosen elsewhere. My mild asthma made breathing in that room difficult. The host agreed to reimburse me, but later told me to submit a request through the app, which I’m not sure how to do, so I still didn’t get what I paid for.
Dang5 mesi fa