““Bellissima location, ma mancano cura e attenzione da cinque stelle”
The property is very pretty and set in a stunning natural context. Check‑in was excellent: the Front Office Manager was very professional, helpful, and explained all the hotel services carefully. We also appreciated the care given to our dog, with a kennel, bowls, and a welcome kit of biscuits, bags, and a ball. The room, though a bit cramped, was pleasant and we liked having two bathrooms. For a five‑star hotel we expected a higher level of service, organization, and attention to detail. After check‑in the rest of the team seemed unproactive, and we often felt we had to ask for information and services ourselves. Dining was the biggest disappointment: the restaurant presented as specializing in premium cuts had a very limited menu with no real flair; the more informal restaurant had a lackluster welcome, and room service offered a very limited selection and disappointing food quality. Breakfast also felt less abundant than expected, and on the first two days the à la carte orders took 15‑20 minutes. The SPA management was also unprofessional: a reservation made well in advance via WhatsApp was not recorded, and the mishap was largely left to us to resolve. During the treatment the staff also neglected the guest’s comfort. One of the two heated outdoor pools was off, and we were told it hadn’t been turned on again after being refilled. Overall, many small details that, when added together, left us feeling the property didn’t fully meet the standard we’d expect from a five‑star hotel, especially given the rates charged.
Carla·Una settimana fa