“Available Online, Unavailable When I Arrived”
The location was excellent and was the main reason I booked it. Unfortunately, I never actually got to see or stay in the apartment. The apartment was listed as available and ready, so I made my way across the city expecting to check in. Only after arriving did I learn that it was not available at all. I never entered the apartment, never received the accommodation I booked, and therefore cannot honestly comment on its cleanliness, comfort, or facilities. The problem was the inconvenience and the fact that I traveled all the way to the property based on an availability listing that turned out to be incorrect. What made the situation worse was that I was still charged a fee for what was not my mistake. I eventually received a partial refund, but I should not have lost any money for an apartment that the property advertised as available but could not provide. This wasted my time, disrupted my plans, and forced me to find alternative accommodation after I had already arrived. Properties need to keep their availability accurate. Guests should not be charged when the property is unable to honor the reservation
Curtis4 mesi fa