After exhausting negotiations with the owners who actually live overseas, they finally agreed to compensate for the messy, uncleaned room and to refund us for checking out early. We were shocked to discover the bed was on a balcony 160 cm high without a handrail, making it unsafe—a detail that wasn’t explicitly mentioned in their advertisement. We complained from day 1 and were ready to pay extra for an upgrade, but none of the staff understood us because they didn’t speak English while the owners lived abroad. It wasn’t until day 3 that we could call the owners, only to learn that two of them had conflicting opinions about our complaint. We checked out on day 3 and asked them to process a refund for the remainder of our stay. They said yes, but when we followed up, the company staff claimed they hadn’t received the owner's request. After finally reaching the owner, the company told us the owner had agreed to refund us for the rest of the stay. A truly tiring experience.
Yohanes·11 mesi fa