“Beautiful hotel, great food and friendly staff, but disappointing amenities and management.”
The hotel is surrounded by beautiful nature, creating a peaceful and relaxing atmosphere. Breakfast was excellent, with a great variety of options, and the staff were very friendly and welcoming. The location is also a big plus, just a short distance from the beach and close to many local attractions. Having restaurants on‑site is another great convenience. The internet connection was very poor, making it difficult to perform basic online activities, such as checking emails, browsing the internet, or even watching TV in our room. There was no room service or telephone to contact the front desk, and the beach area appeared to be understaffed, resulting in limited attention to guests. Additionally, an incident occurred that the staff seemed unprepared to handle, leading to a very disorganized and frustrating situation. What was particularly disappointing was that, despite how poorly the situation was managed, my friend received no proper support, follow‑up, or formal apology from the hotel manager.
David3 settimane fa