“Couldn't organise their way out of a wet paper bag!”
The bed was comfortable. Nothing else. Even the tv didn't work. Not good service or restaurant/bar facilities. For a Friday night stopping orders at 815pm is poor especially when there is no bar food. This is the 3rd time at the hotel and the facilities have gone down hugely. On asking if we could order room service to the bar/lounge area - no we could have it delivered to our room then take it to the bar only. What they had to offer was very limited to 4-5 sandwiches with crisps and salad. I had a sandwich, salad and crisps delivered to my room with no cutlery to eat the salad. The bathroom fan was broken and made a loud banging noise. I spoke to the hotel prior to our stay twice (on email and on the phone) regarding our rooms. I requested/paid for an executive room with double and 2 singles for my husband, myself, 12 year old and dog, plus a twin room for my adult children. On arrival we were given 'an upgrade' to a feature room with a double bed (no singles) in the courtyard (dog friendly) and room with a double bed and z-bed that my husband split into 2 singles, so he could stay with my 12 year old. I slept by myself with the dog. 🤯🫣😬 An absolute shambles. Last time they overbooked a wedding and threw us (a family of 5) into a small room with a double bed whereby 2 children slept on the floor and 1 in the bathtub
Km3webster·2 settimane fa