“No reservaría en este hotel”
We booked the “Double Deluxe – sea view” category, but the experience was completely different from what was advertised and from the price paid. First, the assigned room had no sea view, only a view of a café on the ground floor of the building. When I asked the manager, he confirmed that there are rooms of the same category on the ground floor and the upper floor, but he does not specify which one will be assigned, leaving it to chance with no option to choose. We think this should be clarified in the listing to avoid future confusion because it is clearly completely misleading advertising. Additionally, the room smelled very damp and had visible stains on the walls that looked like damp or accumulated dirt. There was no bedside table, something basic that is missing. And to top it all, there were a lot of mosquitoes in the room during the stay, making it hard to rest. Regarding the handling of the room issue, the manager suggested we leave the hotel and refund us, which, when you are on vacation, looking for another accommodation and moving again is not very coherent when what you want is to disconnect and enjoy, offered a small discount on the rental of a motorcycle we had with them (50K, 2,50 €, something trivial and ridiculous), but it was not a compensation proportional to the difference between what was reserved and what was received. In general I would not book at this hotel, there are many better options and for a little more money you will have full services, no headaches and you can enjoy your stay.
Fermin·3 settimane fa