Santuario Playa

Breakfast was included but very limited and time‑restricted; the pool was public, not exclusive. The biggest disappointment was that on the third night we lost air conditioning—only our unit had it while the rest of the building had power, lights, and everything else. When I complained, they said the maintenance guy would arrive at 3 pm. I think I should be compensated for that night, because from 2 am we had no electricity in our unit. I should note that on the second day we had a similar power outage, but maintenance fixed it immediately; we should have been moved to another unit or warned that the AC might fail at any time.

Raul·2 mesi fa

“Si regresamos!!!!”

The location is excellent. The breakfast window is very early and lasts only an hour, so if you stay up late you’ll miss it—laughs. During my 5‑day stay I only managed to get breakfast once, and the air conditioning wasn’t very powerful, but everything else was great! I’ll definitely return.

Ldanette·2 mesi fa

“Cómodo, limpio , buen precio y ubicación excelente”

The rooms were very spacious, the staff were very friendly, and the location was great.

Celia·2 mesi fa

The staff were good, but they left a coffee maker with an expired bag of coffee (as if it were meant to be used).

Jose·3 mesi fa

Nothing in the pictures matches reality and the staff were extremely rude, the receptionist NERİ didn’t understand a word I said; the whole place was a disaster—flies everywhere, walls and rooms covered in fly droppings, constant bites, terrible climate control, and when I asked if we could check in two hours early because my wife was pregnant they took our money and gave no help, the manager NERI offered nothing, we couldn’t sleep because of the flies and had to leave after an hour; everything was filthy, towels and everything else were very dirty, and they refused to refund the early‑check‑in fee even after we told them we couldn’t stay. All staff, including the owner, were rude and unhelpful—don’t be fooled by the photos.

Guven·4 mesi fa