Mercure Hotel Kaiserhof City Center

“Все супер”

Всё. Все

Azizdzhan·2 giorni fa

“unzureichend”

Das Frühstück war sehr gut. Die Lage zum Hauptbahnhof ( 300 m) war sehr gut. Unser Doppelzimmer machte einen schlechten Eindruck. Der Fußboden war sehr schmutzig und verdreckt. Im Bad war es hinter dem Waschbecken sehr schmutzig. Eine Nachttischlampe war defekt

Ik·2 giorni fa

Good breakfast for the price that is all!. I was disappointed with the overall experience, particularly regarding privacy and cleanliness. During my stay, a member of staff entered my occupied room without knocking or announcing herself beforehand. After housekeeping staff already cleaned my room and after housekeeping hours. I was inside the room at the time, and this made me feel uncomfortable and raised concerns about guest privacy and security. When I raised the issue with reception, I was informed that the staff member was a room checker. However, I do not consider this an adequate explanation for entering an occupied room without first knocking. Especially having no reason to enter the room given that housekeeping duties already occurred. Furthermore, upon checking out, I discovered a significant stain on the mattress underneath the bedsheet. I documented this with photographs and video. These incidents affected my overall experience and made me feel uncomfortable during my stay. I would have expected better housekeeping procedures, cleanliness standards and respect for guests’ privacy. Location also not ideal especially at night

Michaela·4 giorni fa

“Mooi hotel met een centrale ligging.”

Comfortabele kamer met fijne bedden. Hotel gelegen aan het station en binnen enkele minuten ben je in het stadscentrum. Rondom het hotel was het erg onveilig, beide zijstraten lagen vol verslaafde mensen

Levirook·4 giorni fa

“Céntrico, limpio, buen precio”

Si Centrico, Limpio y excelente atención. Todo muy bien

Gustavo·4 giorni fa