“Insatisfechos”
The views were the highlight of our stay. The facilities were quite neglected, especially the bathroom area. The bathroom knobs barely worked; I had to use a pair of pliers at night to open them, which was very uncomfortable. The bed pillows were dirty, low quality, and very uncomfortable, making it hard to sleep. The next day was also bad: when we went to breakfast, no staff appeared, so there was no breakfast or service. At checkout we had to call several times because no one was available to process it. We finally left the keys at the front desk and went, sending photos as proof to the hotel’s WhatsApp. Overall, the views are great, but maintenance, comfort, and customer service need major improvement.
Moises4 settimane fa