Orama Hotel & Spa

غير ودودين

Saad·3 settimane fa

“Hotel has great potential but service fell well short, sadly.”

The Spa service we experienced was excellent. The therapist was professional, polite and highly skilled. It was the highlight. The hotel itself is well laid out and aesthetically pleasing. Very modern design. We had the family which had a great amount of space. Housekeeping let the team down. Our towels were taken and not replenished. The used crockery was not cleaned. When asked to have it replaced we were advised it would be done the next day, which would have left us with no clean crockery for basic tea and coffee. The housekeeper upon the second clean of the room, proceeded to wash the crockery is the bathroom basin with hand soap. When doing this clean, she still left a dirty cup behind in the bathroom. No team and coffee items were replenished the entire stay. Spills of tea and coffee did not get wiped down for two days. There was a discarded clothing item from a previous guest under the bed (which we found on the 3rd day) it was an accessible location as the bed was on a platform. There was no excuse for this. Mattresses not particularly comfortable and linen lacking. Top sheet and a very thin waffle blanket. Housekeeping very average leaving beds looking not well made and cushions discarded. Food Our only experience with room service was having had two burgers delivered one of which had not been cooked and the middle was raw. Both arrived cool to the touch and the chips were cold. Both meals were delivered to the room (which was a very short walk from the kitchen, with no cover on them. The resort was at low capacity so staff not busy, but sadly not particularly friendly and appeared not well trained

Simone·3 settimane fa

The staff were extremely helpful, the location was fantastic, and breakfast was delicious. The restaurant offered a wide range of food and drinks, and the swimming pools were very pleasant. My room was lovely and was cleaned regularly.

Rafal·3 settimane fa

“It was little far from downtown . But the hotel is very beautiful”

Rooms and swimming pools. They didn’t have a good breakfast

Niloofar·3 settimane fa

Facilities. A little further out of town centre than anticipated

Erminio·3 settimane fa