Captain Howey Hotel

“I’d visit again- a traditional inn.”

The location was great and the room had a view of the RHDR, making it a pleasant stay, though breakfast was advertised but arrived late for those wanting to start early biking.

Bob·Un mese fa

“Ideal for what we needed”

The room and shower were very clean and comfortable, but accessing the rooms was through a back door that had not been cleaned for a long time, with cobwebs, bird poo and general rubbish.

Margaret·Un mese fa

I was walking the England coast path, so Captain Howey’s was perfect for my stop in New Romney. My room was quite small, tucked under the eaves, yet it was spotlessly clean, comfortable, and very cosy.

Angela·2 mesi fa

“Lovely”

The room was lovely, breakfast was lovely, and the atmosphere was very relaxed. The shower door didn’t close properly, but that wasn’t a concern.

Elizabeth·2 mesi fa

“It was a disappointing mini break, arranged for our wedding anniversary.”

There are posters with the manager's phone number on in many places around the hotel and CCTV. After I contacted the manager about no staff available for breakfast (see below), he messaged me and did apologise, even leaving gifts in our room. When I messaged about the sockets not working on the morning we checked out, the manager arrived quickly to fix it. We love the Romney Hythe & Dymchurch Railway. The New Romney Station is opposite the hotel and has a great cafe and interesting exhibition. The railway is fabulous for adults and children of all ages. The room was ok in itself and we liked the steam train cushion and coasters. We asked for breakfast on our original booking and on the first evening, we asked the barman to book us in at 9am. We got up and went down to the bar. There was no staff in the hotel at all. Apparently the hotel is owned by one company and the bar and restaurant is run by another! The hotel did not know that there is no kitchen staff until 12noon on some days. When we went back to our room, we noticed an A4 paper pinned to our door. The manager has said that the kitchen staff should have messaged him so he could tell us. I don't think this will happen again to anyone else. As I say, I did get an apology but I was amazed that this could happen at all. I have diabetes and need to plan my meals and medication times carefully. Luckily, we were able to get breakfast at the RH&D Railway opposite, which was good. When leaving the hotel that morning, we could only exit the hotel down the fire escape at the back. It occurred to us that if we were elderly or disabled this could have been an issue. Also, if there were to be a fire in the night, who would coordinate an evacuation? I think someone should be on site 24/7 in a hotel and if not, this should be made clear when booking. The TV did not have an aerial. You have to access with an app eg. Netflix, You Tube etc, so no news or terrestrial channels. Also it had a very erratic signal dropping from 70% to 0% all the time. The TV issue was not dealt with at all, despite messaging the manager more than once about it. Our room was fairly clean but the stairwell window was covered in cobwebs

Catherine·2 mesi fa