Dear Customer Support, I want to file a serious complaint about my recent stay at Super Townhouse Hotel All In One Near City Centre Salt Lake, Kolkata. Guest Name: Nazer Babu Elaven Paramban Booking ID: 5124621300 Check-in: Friday, October 2, 2026 Check-out: Monday, October 5, 2026 The hotel was in very poor and unhygienic condition. The room was extremely dirty, there was a bad smell, and the bedsheets and pillow covers looked reused and not properly cleaned. I booked for three nights and paid in full upfront, but because of the unacceptable conditions I could only stay one night and had to leave and find another hotel in New Town, Kolkata, which was actually available at a better price. I am very disappointed that this type of hotel was recommended and provided. I ask you to investigate this property and take appropriate action so other customers don’t face the same experience. Since I couldn’t stay the remaining two nights due to the hotel’s poor hygiene and condition, I also request a refund for the unused nights. Please treat this complaint seriously and give me a proper resolution. Regards, Nazer Babu Elaven Paramban
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